Return & Refund Policy

Last Updated: August 18, 2026

At BurgeNest.store, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery, subject to the conditions outlined below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in the same condition as received.
• Be in its original packaging.
• Include all original accessories, parts, tags, and documentation, when applicable.
• Be accompanied by valid proof of purchase or the original order information.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are generally not eligible for return:

• Used or worn items.
• Items damaged after delivery due to misuse, abuse, improper installation, or improper handling.
• Clearance or final-sale items.
• Gift cards.
• Items that are returned without their original packaging or required accessories, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos of the item.
• Photos of the original packaging, if applicable.

After reviewing the issue, we may provide an appropriate resolution, such as a replacement, refund, or store credit, depending on the circumstances.

How to Request a Return

To request a return, please contact us before sending the item back.

Include your order number and the reason for the return. We will provide return instructions and let you know where the item should be sent.

Please do not send products back to the sender’s address without receiving return instructions from us first.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer is generally responsible for the return shipping cost.

If an item is defective, damaged upon arrival, or incorrectly shipped, BurgeNest.store will review the situation and may cover the applicable return shipping costs.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow a reasonable number of business days for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider.
3. Contact your bank to confirm whether the refund is pending.

If you have completed these steps and still have not received your refund, please contact us so we can assist you.

Exchanges

We may provide replacements for items that arrive defective, damaged, or incorrect.

If you need an exchange or replacement, please contact us before returning the item. We will provide instructions based on the circumstances of your order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are subject to the order’s processing and shipment status. Once an order has been processed or shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure described above.

Important Information

Return eligibility is determined based on the condition of the item and compliance with the requirements of this policy.

We reserve the right to refuse a return or refund when an item does not meet the applicable return requirements or when there is evidence of misuse, damage, or unauthorized modification.

Contact Us

If you have questions about returns, refunds, exchanges, damaged items, or your order, please contact BurgeNest.store through the contact information provided on our website.

We are happy to assist you with your return or refund request.